Efficiency is a word that means a lot to some business owners. When people talk about efficiency, they often confuse it for productivity. To eliminate that confusion, we’re going to look at what is the true enemy of efficiency: friction. The more friction your team experiences, the worse their work is going to be. So how do you get better results from your employees? Here, we’re going to look at how to make things go a lot more smoothly.
Eyes On The Prize
Motivation plays a huge role in both how much work your team gets done as well as how well they do it. Motivation isn’t just about how much they enjoy their job, love their coworkers, or believe in their work. It’s also about how well they understand the goals of the business and their place in it. Effective leadership is about being able to not only explain the overall goals but also to help your team better understand that their work directly plays into those goals. Setting key performance indicators or particular objectives for them help them aim at something, rather than carrying on with work that seems mindless or endless.
Seamless Software
While technology undoubtedly helps us get a lot of work done a lot quicker, there are still ways we can better improve how we use it in the business. For instance, there’s a lot of friction when employees have to work with multiple different software systems that might use the same data but aren’t able to cooperate to streamline the process of using them together. With teams like Ebecs, it’s worth looking at incorporating software that connects different systems and tasks, so that a lot less time is spent on data entry. The easier you make it for them to switch from one task to another, the less inconvenience and delay in their daily working life.
Better Conversations
A lot of friction can also be caused by the need to learn more information or gain access to resources and conversations from others in the business. Improving the standard and convenience of communication in the workplace can help get rid of that friction and project and team management software like Slack can play a huge role in that. By creating a centralized point for conversation and discussion on projects and goals, as well as sharing resources or relevant information, it can become much easier to both share and learn what you need to. As a result, workers spend a lot less time trying to track down the right person to tell them what they need to know.
The concept of friction can help explain a lot of why employees do or don’t find their job fulfilling, but it can also be helpful in other fields of business. Friction in your supply chain could be making every sale less profitable. Friction in user experience could make it harder to convert customers. Apply the idea of friction where possible and you start seeing all the ways your business can be improved.
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